I Haven't Received My Tracking Number?Updated 2 years ago

At Nexius, we understand the anticipation and excitement of tracking your order once you've made a purchase. If you haven't received your tracking number, please be assured, there's usually a simple reason behind it.

Primarily, our carriers are responsible for sending out tracking numbers. While we aim to provide these numbers promptly after dispatch, sometimes there might be slight delays on the carrier's end. This could be due to various operational reasons or high volumes of shipments being processed.

However, we want to reassure you of a few key points:

All Shipments Are 100% Insured: Every package that leaves our facility is fully insured. This means that in the rare event of any mishap, lost package, or damage during transit, your purchase is completely protected.

You Will Receive It: Delays in receiving the tracking number do not reflect delays in the actual shipment of your order. It's simply a delay in the communication process.

Check Spam/Junk: Occasionally, emails containing tracking numbers might be filtered into the spam or junk folders of your email client. It's always a good idea to check there if you haven't seen the email in your primary inbox.

Customer Support: If you've waited for a considerable time and still haven't received your tracking number, our dedicated customer support team is here to assist. We can help verify the status of your order and ensure you get the necessary tracking details.

Please understand that we're just as keen as you are to see your orders reach their destination timely. We value your patience and trust in Nexius. Rest assured, your tracking number will be with you soon, and your package is on its way!